飲食行業業績卓越獎及波多裏奇獎（1）(ppt 125頁)

飲食行業業績卓越獎及波多裏奇獎（1）目錄：
主題1：業績卓越獎的背景以及波多裏奇獎的概況
主題2：波多裏奇模式的核心價值
主題3：組織簡介以及組織挑戰

飲食行業業績卓越獎及波多裏奇獎（1）內容提要：
The Goals of Baldrige Award波多裏奇獎的目標：
The Criteria are designed to help organizations use an integrated approach to organizational performance management that results in設計本標準是為了幫助組織使用一種整合的方法進行組織業績管理，從而：
- delivery of ever-improving value to customers,
不斷提高向顧客交付的價值
- contributing to marketplace success
貢獻於成功的市場開拓
- improvement of overall organizational effectiveness and capabilities
整個組織有效性和能力的提高
- organizational and personal learning
組織以及個人的學習
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Is TQM dying?全麵質量管理是否正在衰退？
A study performed by K. B. Kevin and V. R. Singhal to link TQM to bottom-line measures of performance.
由K. B. Kevin 和 V. R. Singhal進行的研究將全麵質量管理與業績的底線測量相聯係。
600 companies who have effectively implemented TQM are selected. Companies with:選擇了600家有效實施全麵質量管理的公司。他們：
Focusing on customer satisfaction,以顧客滿意為中心，
Encouraging employee involvement,鼓勵全員參與，
Continuous improvement well accepted, practiced, and deployed,接受、進行並堅持持續改進，
Wining of some types of quality award. 成功獲得某些質量獎項。
……

The Evolution and Continuous Improvement of the Baldrige Award 波多裏奇獎的發展和持續改進：
Originally created by leaders in the field
最初由質量界領導者創建，
Based on evolving challenges, continuously short list key requirements for long term success
基於企業不斷麵臨新的挑戰，整理更新能使企業長期成功的關鍵要求。
Integrate and improve linkage between strategy, process, and results
戰略、過程和結果聯係的整合和改進
Increase applicability; support more users of the Criteria
增強適用性 ；支持更多的用戶。

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