銷售員的簡單材料(doc 7頁)

銷售員的簡單材料內容提要：
First impressions — 第一印象
1.Greeting the customer — 招呼顧客
---- saying it with a brighter smile and polite — 微笑，有禮貌
a.Hello, / Hi 您好
b.How are you? / How do you do? 您怎麼樣？
c.Good day, good morning, good afternoon, good evening
早上好，中午好，晚上好
d.It’s great (good) to see you. / Glad to meet you.
很高興見到您
e.It’s great (good) to see you again. 很高興再次見到您
f.Welcome to our restaurant/ shop/store. 歡迎光臨我們飯店/專賣店
g.Hope you enjoy your meal. 希望您用餐愉快
2.Helping the customer 協助顧客
recommend items of its one of our popular items
推薦流行飾品
pay attention to customer’s need
關注顧客需求
a.Can (May) I help you? 我能為您服務嗎
b.What can I do for you? 我能為您做些什麼
c.Is there anything I can do for you? 我能為您做些什麼
d.Can I get you anything else? 我能為您做些什麼
e.I’m always at your service. 我總是為您服務
f.Would you like to try our famous food? 您願意試試我們的餐點嗎？
3.Cashier work 出納員的工作
a.How to count. 怎麼數數
b.Receiving and verifying cash or credit / charge card payments.
收銀，找零，信用卡付賬，現金付賬
c.Correctly giving change and issuing receipts.
正確收銀，開發票
d.Assisting in attending to customers on a “first come first serve” basis. --
“先來先服務”
e.Up-keeping of cleanliness at the cashing point / area.
收銀台的清潔衛生
i.Total amount is …… -- 總數是
ii.The amount is …… -- 總數是

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