客戶管理服務中心手冊(中英文對照版)(doc 49頁)

客戶管理服務中心手冊(中英文對照版)目錄：
一、公司介紹
二、服務篇
三、業務篇
四、資費介紹篇
五、話費查詢/充值篇

客戶管理服務中心手冊內容提要：
（1）致電10086自助服務熱線（異地撥打02010086）查詢PUK碼：相關通話 收費標準見（二 服務渠道篇）。
Dial self service hotline 10086 (If you are not in Guangzhou, please dial 02010086) to inquire PUK code with your service password. As for charging standards for calls to settle related services, please refer to article (2) Service channels.
（2）憑服務密碼致電10086（異地撥打02010086）人工查詢；
Dial 10086 (If you are not in Guangzhou, please dial 02010086) of manual inquiry with your service password.
（3）憑服務密碼到各溝通100服務廳查詢。
Inquire in the Communication 100 Service Hall with your service password.
Recharge with All-in-one card of China Merchants Bank: Shenzhouxing recharging service with All-in-one card is a Mobile Co mmunications settling service provided by China Merchants Bank and China Mobile Communications Group jointly. With this service, All-in-one card users of China Merchants Bank can apply to subscribe to the Shenzhouxing recharging service with their All-in-one cards through many business channels like operation counters, telephone bank and online bank of China Merchants Bank. After your “All-in-one card” account is bound with your Shenzhouxing card, you can choose any recharging amount you want by dialing “Shenzhouxing” service number of China Mobile: 13800138000. After you finish the recharging steps, the recharging amount you want will be transferred from your “All-in-one card” current deposit account in China Merchants Bank to the “Shenzhouxing” account bound with the “All-in-one card” account.

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