六西格瑪管理培訓教材(英文版)(ppt 53頁)

六西格瑪管理培訓教材內容提要：
Why Does GE Need A Quality Initiative?
GE Raising The Bar
New Goal to be “Best in the World” vs. #1 or #2
Customers are Expecting More, we Must Deliver
“Ship-and-fix” Approach no Longer Tolerated in the Market
Aim to Speed Past Traditional Competitors in 5 Years
Goal Consistent with Reduced Total Costs
We Must Acknowledge Our Vulnerabilities
Poor Quality That Impacts Customers
Problems with NPI
Too High Internal Costs
We Need a Major Initiative to Move From
Where we Are to Where we Want to be
Why “Six Sigma”?
Proven Successful in “Quality-Demanding” Industries e.g.,
Motorola, Texas Instruments (many process steps in series)
Proven Method to Reduce Costs
Highly Quantitative Method – Science and Logic Instead of Gut Feel
Includes Manufacturing & Service (close to customer) and Provides Bridge to Design for Quality Concepts
Has Support and Commitment of Top Management
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