流程能力.pdf33

Customer focus dictates that we produce units satisfying customer requirements–acceptable products or services meeting CTQs以客戶為中心就要求我們生產滿足客戶需求的產品－也就是滿足CTQ的產品和服務A unit is defectivewhen it fails to deliver what your customer wants!如果產品不能滿足客戶需求就是缺陷Recording observations (collecting data) from our process, on characteristics of the units produced, allows us to:根據從流程中收集的數據，進行以下的分析：–measure process performance 測量流程的表現–analyze defect causes 分析產生缺陷的原因–improve our process 改善流程–monitor and control process output 監控流程的產出We learn about our process from the data we collect通過收集的數據了解流程We learn about our process from the data we collect通過收集的數據了解流程OutputUnits Produced Acceptable DefectiveX
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