酒店業的六西格瑪資料（英文PPT 66頁）

“Case for Change”
Wide variability of performance to customer expectations in core processes across business:
Major opportunity
Major risk

No common method for sustaining, leveraging and transferring innovation across Starwood

Lack of robust processes to sustain above average EBITDA growth rates:

Internal view that Starwood doesn’t systematically support collaboration, process improvement, people development, and best practice sharing.

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