福特汽車-品質係統介紹.ppt41

Agenda – Quality System
Total Quality Excellence – Company Policy Letter No.1.
Brief History of FLH Quality Management
Quality Arrow (Quality is Job#1)
QS-9000/ISO 14001 System/Quality Operating System
TGW Reduction / VRT / SAQ
TGR / Kano Model
1. Ford Total Quality Excellence
Company Policy Letter No. 1
Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品質是由顧客所定義
Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur. 達成卓越的品質必須注重在問題的預防
All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services.
每個公司員工對品質及最終的顧客滿意都有貢獻
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