凱捷谘詢解決問題的方法與假設（英文版）.ppt34

Structured Problem Solving & Hypothesis Generation
Goals of this module
Lay out a systematic approach to solving business problems –“Structured Problem Solving ”
Establish a common “modus operandus” for Consulting teams
Practice the suggested process on a real-life example
Strategy is about thriving in a changing world…
… which is all about “decision making”
“Strategy is about making decisions”
The best strategy “makers” are able to blend analytic techniques with an understanding of the future uncertainties and simple good luck
Based on often imperfect information they make decisions and then drive implementation
There are two basic approaches to problem solving; but both can work
Defining the issue is the first step in the journey to final recommendations
Hypothesis formation ensures that our analysis is focused on our client’s problem
Hypotheses are developed in three steps
A hypothesis should identify not only the issue but also the cause and the impact
Think through these three stages as you create a hypothesis to help you plan out how you will test it:
What is the issue?
What is the underlying opportunity?
Where is the advantage?

What do you think causes the issue?
What are the key drivers of the process?

What is the impact of the issue?
How can we tell there is an opportunity?
Why do we care?

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