ITIL全球調查報告(pdf 20頁)

目錄
Executive Summary 02
Introduction 03
Project Critical Path 03
Stakeholder Group Identification 03
Stakeholder Consultation Process 05
Survey Results 06
Key Findings 07
Conclusions 14
Next Steps 15
Appendix A - Workshop Method 16
Appendix B - Special Interest Group Submissions 17
Glossary 17
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