高級營運經理崗位描述(英文版)(doc 3頁)

高級營運經理崗位描述(英文版)內容提要：
職位目的
To formulate customer services and sales strategy as to effectively allocate resources to support efficient operations of the contact center as well as various business lines of the company as a whole.
操作層麵
1)To prepare, approve and closely monitor department operating budget and expenses；
2)To collaborate with Resource Management Team in order to accurate foreseen the human resources requiremen；
3)To build up and foster customer service and sales To establish a winning team which consists of Call Centre, e-service operation and corporate accounts servicing with initial staff size of over 400
4)To lead and motivate teams, monitor performance and work with buddy teams to continuously improve work process, policies and procedures；
5)To retain grow and develop competent team members in order to cope with future business expansion and individual career development；
6)To plan and foreseen any potential business and operation risks, initiate forward action to protect company interest
7)To plan and implement continuous improvement mechanism.

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