日化行業QIT促進員專業培訓資料(ppt 92頁)

日化行業QIT促進員專業培訓資料目錄：
一、QIT 與改善
二、QIT 的步驟
三、尋找改善的根源--自我的突破
四、團隊選定- 人才梯隊準備
五、選定課題要點5M 選題法
六、擬定期劃書一切由成本開始
七、專案推行

日化行業QIT促進員專業培訓資料內容提要：
Q—Quality 品質：
什麼是質量What is Quality
顧客滿意的產品或服務
Customer satisfied product or service
什麼是顧客who is customer
接收產品/服務的組織或人
the person/organization who receives product/service
優質的要求requirements of excellent quality
物超所值 superb value
……

I –Improvement 改進：
改進是指為改善產品的特性和(或)提高用於生產和交付產品的過程的有效性和效率所開展的活動，……必要時，對結果進行評審，以確進一步的機會審核、顧客反饋和質量管理體係評審也可用於識別這些機會改進是一種持續的活動。
Improvement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement. Audits, customer feedback and review of the quality management system can also be used to identify opportunities. Improvement is a continual activity.
……

維持與改進Maintenance and improvement
維持是依照標準的作業程序來工作；
maintenance is operate according to instructions
改進是以改進現有標準為目標的活動。
Improvement is improve the existing instructions or standards

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