通信行業績效工作坊研討會(ppt 48頁)

通信行業績效工作坊研討會目錄：
一、績效管理模型
二、平衡計分卡（BSC）
三、The Hierarchy of Measures
四、Customer Perspectives
五、財務維度
六、內部流程維度
七、客戶維度
八、學習與發展維度
九、績效目標的分類
十、資質
十一、.........

通信行業績效工作坊研討會內容提要：
我們的績效管理定義：
A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and an approach to managing people that increases the probability of achieving success.
一個對目標及如何去實現目標形成共識的過程；一種通過對人的管理去提高成功的概率的思路或方法
……

John Kennedy Effect
Performance management, like Kennedy’s speech, is an
act of communication that empowers people to rise up to
a calling that’s bigger than themselves - not the tool of
Orwellian dictators.As an ongoing process of planning,
coaching, reviewing, and rewarding, it can inspire people
to reach for goals as momentous as putting a man on the moon.
Performance management puts the wind in their sails.— David McClelland
……

BSC製定步驟：
建立BSC項目組
收集數據、安排各項準備工作
就公司願景、戰略及目標達成共識
確定測量方式
決定具體測量指標
製定行動方案。

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