ERP係統總體解決方案(doc 77頁)

目 錄
概述.................................................5
目標.................................................5
相關文檔.................................................5
ERP總體實施.................................................6
總體實施目標.................................................6
業務流程分析和診斷.................................................7
X公司的業務特點.................................................7
問題分析.................................................7
業務流程優化設計.................................................9
核心思想和總體思路.................................................9
業務流程優化的設計原則.................................................9
業務總流程.................................................10
售後服務業務(OM 2).................................................70
第五部分：質量管理部分.................................................72
生產過程中外購件不合格品處理流程(QA 1)..................................72
生產過程中外購件不合格品的處理流程（QA 1）.................................73
不合格品處置流程(QA 2).................................................74
三包件的返庫流程(QA 3).................................................76
持續改進.................................................77
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